FAQs

How does the magnetic closure work?
The screen is lined with strong magnets that run down the middle seam. When you walk through, the magnets snap shut behind you for a secure, bug-free seal—no hands needed!

Is it easy to install?
Yes! No tools or drilling are required. Each screen comes with adhesive-backed Velcro strips and optional push pins for added stability. Just peel, stick, and you’re done in minutes.

Will it fit my door?
MosGo screens come in multiple sizes to fit standard doors, sliding doors, balconies, and patios. Be sure to measure your door frame and choose the right size on the product page.

Is it pet and kid friendly?
Absolutely. The mesh opens easily with a light push and safely closes after entry—perfect for children and pets to go in and out freely.

Can it be reused or moved to another door?
Yes, it can be removed and reinstalled if handled carefully. It's ideal for seasonal use or temporary setups like rentals, cabins, or RVs.

How do I clean the mesh?
The mesh can be wiped down with a damp cloth or gently vacuumed using a soft brush attachment. Avoid machine washing or harsh chemicals.

Does it hold up in wind?
The mesh is designed to stay in place, even in breezy conditions. For extra stability, use the included push pins on the top and sides of the frame.

Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery Please ensure someone is home to receive and pay for the order.

How long does delivery take?
Delivery usually takes 7–15 business days, depending on your location. You’ll receive a tracking number once your order ships.

Is shipping free?
Yes! We offer free standard shipping on all orders. No hidden fees.

Can I track my order?
Absolutely. Once shipped, we'll send you a tracking number via email or SMS so you can follow your package in real time.

What if I'm not home when the order arrives?
The delivery agent may attempt redelivery or contact you. For COD orders, please ensure someone is available to receive and pay for the package.

Can I change my shipping address after placing the order?
If your order hasn’t shipped yet, contact us within 12 hours of placing your order. After that, we may not be able to make changes.